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COUNCIL
POLICY Effective Date November 25, 2019
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SECTION: Corporate Services
TITLE: Council Communication Policy
PURPOSE:
The Town of Oliver is committed to providing service excellence by fostering a
culture of being responsive, personable, approachable and trustworthy. An
effective communication policy will ensure open, transparent and efficient
responses to its residents.
SCOPE:
To establish a consistent process for responding to citizen concerns and requests
for information received by Council, individually and as a whole.
POLICY PROCEDURE:
Requests for information of an operational nature/applications in process or before
Council:
1. Council members who receive requests for information or
concerns/complaints of an operational/technical nature or regarding
applications to the Town will forward the request to the Chief Administrative
Officer for response.
2. Staff will process the request following the Administrative Policy in effect for
the Town respecting response to inquiries and copy the response to all
Council members.
Council Communication
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Requests for information of a non-operational nature/policy – Council position and
Personal position
1. As outlined in the Community Charter, Section 116, Responsibilities of the
Mayor:
(2) In addition to the Mayor’s responsibilities as a member of Council, the
Mayor has the following responsibilities:
g) to reflect the will of Council and to carry out other duties on
behalf of Council.
To this end, the Mayor will present the official position of Council. The
position shall be placed on the Mayor’s letterhead or email and forwarded
to the appropriate party.
2. If an individual Council member or the Mayor is requested to provide a
policy position on an issue and that issue has come before Council resulting
in a resolution, the Council member shall:
a) Provide the official stance of the Town; and
b) If desired, provide his or her personal position on an issue; and
c) Share that response with all members of Council and the Chief
Administrative Officer
Use of Electronic Mail by Mayor and Council
1. All materials produced through Town of Oliver email accounts belong to the
Town of Oliver and are subject to the Freedom of Information and Protection
of Privacy Act.